If you have provided a correct email address, you will receive email updates regarding the status of your order. This status is also available by signing into your account and viewing the account history page.

Processing - Please allow 24-48 hours for order processing. The actual time depends on items ordered and when you placed the order.

Shipped - In order to expedite your delivery, products may ship in multiple boxes from different warehouse centers located throughout the U.S. There are no additional shipping charges for this service. To track your packages, please see the tracking section below and key in your tracking number in the appropriate section. Please note: Tracking numbers are assigned to packages prior to package pickup. Tracking information may not be available until the package has been picked up by the carrier and goes through their scanning process.

Backordered - There may be an occurrence where we are not able to ship an order complete at a given time. Completed details for backordered items are below.

Canceled - Per your request, certain items may be canceled. Credits are processed on Thursdays and your credit card account will be credited at that time. The length of time that a credit takes to show up on your account varies between credit card companies and banks.

If, for any reason, you are not satisfied with a product from Work Truck Hardware, simply return the new, unused product in its original packaging. Special or custom orders, electrical items, videos and publications are non-returnable. Once installed, parts, equipment or accessories of any kind cannot be returned unless you are making a manufacturer’s warranty claim.

Please realize that you are responsible when you order the wrong part, change your mind, or have other obvious ordering errors. Even in these instances, Work Truck Hardware will work to accommodate you. In order to avoid charging the expense of this return procedure to all our customers (i.e., higher prices), we do ask that your decision to return be made promptly to insure "no hassle" for you or for us. To insure that everyone is treated fairly, no exceptions can be allowed. Our goal is to make the process as easy as possible.

Please note that we do not pay the shipping charges involved in returning goods, unless the error was made by us. However, upon receipt and inspection by us of the returned item, if it is determined that Work Truck Hardware is in error, the cost of returning the product (not to exceed the original cost of shipping the product to you) will be credited to your credit card. A receipt of this freight charge will be required by Work Truck Hardware to accurately apply this to your account. Expedited shipping charges beyond normal ground delivery including but not limited to 3 Day Select, 2nd Day Air and Next Day Air are non-refundable. On exchange of defective products or replacement as a consequence of our error, Work Truck Hardware will pay for ground shipping on the outbound replacement product only.

NO RETURNS ACCEPTED AFTER 14 DAYS. The returns process must begin within 14 days of delivery.
You must contact Work Truck Hardware for an RGA#, which will be e-mailed to you. This # must be referenced on your return. We recommend you use some type of shipping method that requires recipient to sign upon delivery. This is for your protection as well as ours.

NOTE: A restocking fee of up to 20% may be assessed depending on our suppliers terms.

While we strive to keep our web site updated on out of stock items, there may be an occasion where a product that you order is not in stock. You will be notified by email or by phone if this happens. The out of stock items will be, by default, placed on pending status. While an order is pending, your card will be refunded for the merchandise. As soon as the item is restocked, that item will be shipped. You are welcome to cancel the order while on pending if you do not want to wait for the product(s). Please read cancellation policy below. This does not apply to Special or Custom Orders.