Customer Service

Shipping & Delivery
Work Truck Outfitters uses warehouses all around the United States. Depending on the truck equipment and product(s) you order determines where we ship from. We ship from Ohio, Texas, California, Idaho, Pennsylvania, Missouri, Georgia, Wisconsin, Indiana, Utah and more. If you want to check stock on a particular item, feel free to call us now at 877.360.PART (7278)

To calculate shipping charges for an order, simply put the work truck products and accessories you're interested in, into your cart, go to checkout, put your zip code in the Get Quote box and click Get Quote. You'll see real time quotes from UPS for your items. We do not set shipping cost, UPS does, sorry. We're not happy sometimes either with their pricing! Shipping quotes include only items that may ship by UPS. If you think shipping cost is too high, feel free to give us a call and we can see if there may be an incorrect weight for the product entered in our system and make an adjustment for you.

For any items over 150 lbs., a freight quote is required. Call Work Truck Outfitters at 877.360.PART (7278)

Free Shipping Offers. Occasionally, Work Truck Outfitters offers specials which may offer "Free Shipping". Free shipping applies only to orders in the contiguous 48 United States. Free Shipping does not apply to Hawaii, Alaska or Mexico and Canada orders. Our system does not distinguish between these orders automatically, so any orders shipped to Canada, Mexico, Alaska or Hawaii will be subject to additional shipping charges. Work Truck Outfitters will contact you by email or phone notifying you of any additional chargers before shipping the order.

Oversize items such as crane forks, crane attachments, timber grapples, rock grapples, rotary screw air compressors and other items over size or over weight will require freight shipping. These items require a custom shipping quote, therefore we cannot allow full processing of orders online. We hope you will understand and contact us toll free or use our contact form for pricing and freight quotes. We will respond to all inquiries in one business day if not within hours if inquiry is early enough in the day.

Orders received by 2:00 EST for in stock items usually ship that day. Some items may be ordered as late as 6:00 PM EST and still ship that same day. Call with questions. 877.360.PART (7278) Normal ground delivery can be from 1 to 4 business days. Special orders and truck shipments can take approximately 2 to 6 days for delivery depending on the items ordered. Please note: Saturdays, Sundays and Holidays are not considered business days.

In order to expedite your delivery, products may ship in multiple boxes from different warehouse centers located around the country. There is no additional charge for this service to you.

Expedited shipping charges will show in your shopping cart. Any other shipping rates can be obtained by calling us at 877.360.PART (7278).

Work Truck Outfitters and Hardware can ship most products outside of the Continental 48 states. Certain exceptions may apply, so call us if this applies to you.

Delivery Services:
Normal ground delivery is via UPS or FedEx, however some small items may be shipped by USPS within the 48 contiguous United States.  FedEx and UPS will not deliver to APO and FPO addresses. As long as FedEx and UPS have delivery to these locations suspended, we will not be able to process orders shipped to APO/FPO addresses. Winches will not be shipped outside the continental 48 states.

Privacy & Security
Shopping on our website is guaranteed to be safe and secure. Secure Socket Layers (SSL) is the industry standard for securing credit card transactions across the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted. And for even more protection, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. We will cover your liability, up to the full $50.00 (US), if the unauthorized use of your credit card is through no fault of your own while ordering through our secure server.
Returns & Replacements

If, for any reason, you are not satisfied with a product from Work Truck Outfitters, simply return the new, unused product in its original packaging. NOTE: Special or custom orders, electrical items, videos and publications are non-returnable. Once installed, parts, equipment or accessories of any kind cannot be returned unless you are making a manufacturer’s warranty claim.

If you ordered the wrong part or change your mind, you may return the part, but understand, WE CANNOT REFUND SHIPPING and will not be responsible for the return shipping cost.

NOTE: A restocking fee of up to 205% may be assessed depending on our suppliers terms.

Please realize that you are responsible when you order the wrong part, change your mind, or have other obvious ordering errors. Even in these instances, Work Truck Hardware will work to accommodate you. In order to avoid charging the expense of this return procedure to all our customers (i.e., higher prices), we do ask that your decision to return be made promptly to insure "no hassle" for you or for us. To insure that everyone is treated fairly, no exceptions can be allowed. Our goal is to make the process as easy as possible.

Please note that we do not pay the shipping charges involved in returning goods, unless the error was made by us. However, upon receipt and inspection by us of the returned item, if it is determined that Work Truck Hardware is in error, the cost of returning the product (not to exceed the original cost of shipping the product to you) will be credited to your credit card. A receipt of this freight charge will be required by Work Truck Hardware to accurately apply this to your account. Expedited shipping charges beyond normal ground delivery including but not limited to 3 Day Select, 2nd Day Air and Next Day Air are non-refundable. On exchange of defective products or replacement as a consequence of our error, Work Truck Hardware will pay for ground shipping on the outbound replacement product only.

NO RETURNS ACCEPTED AFTER 14 DAYS. The returns process must begin within 14 days of delivery. 
You must contact Work Truck Hardware for an RGA#, which will be e-mailed to you. This # must be referenced on your return. We recommend you use some type of shipping method that requires recipient to sign upon delivery. This is for your protection as well as ours.

Damaged Shipments

All shipments should be inspected at time of delivery. Packages that have obvious damage should be refused and will be returned back to us by the carrier except for freight items. If after acceptance of the package you find damage, you will have 48 hours to file a formal claim with the carrier. DO NOT RETURN DAMAGED PARTS TO US. Keep the package and parts as close as possible to the condition in which you received them. Without the package, the carrier will void your claim. Claims for shortages due to carrier negligence must be made within five (5) working of receipt of merchandise.

Call us as soon as possible. 877.360.7278

Payment, Pricing & Promotions
Payment online may be made by all major credit cards and PayPal. For our business customers, municipalities, and government, we MAY extend payment terms of Net 30 with payment by check. Call to see if you qualify or if your company is already setup to purchase from us on terms.
We reserve the right to modify, add, or remove our terms of use at any time without prior notice. While we strive for perfection, sometimes typos do happen and we apologize in advance for those, however we reserve the right to refuse or cancel orders for product(s) listed at an incorrect price regardless of the status of the order.
Order Cancellation and Modifications
If you need to cancel or modify an order, please do so by email or by telephoning us at 877-256-8665. Orders and modifications can be made up until the time that processing is complete and the item(s) have shipped. If the item(s) have already shipped, the normal return policy applies. This does not apply to custom or special orders.
Out of Stock Items
While we strive to keep our web site updated on out of stock items, there may be an occasion where a product that you order is not in stock. You will be notified by email AND by phone in less than 24 hours on regular business days. The out of stock items will be, by default, placed on pending status until we hear from you. While an order is pending, your card will not be charged. You are welcome to cancel the order while on pending if you do not want to wait for the product(s). Please read cancellation policy above. This does not apply to Special or Custom Orders.